Payment and Delivery Policy

How to buy

To complete the order, press the Send order. To create a user account, fill in the registration form on the page. This process will not take you more than 1-2 minutes.. If the payment information is different from the shipping information, select the option Fill in a new payment address and enter the information you want.

Completion of the order

To place the order, select the payment method you prefer and use the Comments Order field, which allows you to send any additional information. After you have made sure that you agree to the Terms and Conditions, press the Send Order button to proceed to the next step.

Depending on the characteristics of your order. and the options available, you may then be asked to choose a specific delivery method, which may be associated with certain transport costs. You will be able to view the value of the delivery costs before the order is completed.

Payment methods

For classic payments you can choose the method “Pay refund” [Achitati cand curierul ajunge la domiciliul dvs.] .

Payment methods

www.elenapetrache.ro the following payment methods provide:

Payment in refund system

Payment refund is made in full upon delivery of the order. In case of delivery of products by couriers, payment will be made to the agent who makes the delivery.

Online payment – MobilPay

Payment can be made online with your personal or company card, in complete safety. Card payment is a safe method because your card data will not be stored by the processor, they are secured and encrypted.

To make the payment you will enter your card number, expiry date and CVV2/CVC2 code (the last three digits inscribed on the tape on the back, which also contains your signature).

The currency in which the payment will be made is RON; for other accepted currencies please contact us.

Return Conditions

If you have not chosen the right size or want to change the product for other reasons, these are the return conditions for your orders:

1. Contact us by email: alfa.ecommerce2019@gmail.com or phone number: 0742017101.

2. Therefore you will have to send us the package to: sauce. Banat 74, or. Chitila , Ilfov ,


3. On the day we receive the package, we need 3-5 days to replace it.

4. Or analyze your problem and on request you are refunded the money in a bank account provided by you in 3-5 working days.

Transport and returns

www.elenapetrche.ro provides the following delivery methods:

Home delivery via Fan Courier, Delivery in 3-5 days.